It combines natural-language understanding with a way to generate helpful responses, so people can type or speak the way they normally would instead of navigating menus.
In a business context, conversational AI is what lets a website widget answer real customer questions and collect the information needed to book them, rather than replying with canned text.
Clerkzo uses conversational AI trained on your own website to answer customers and capture bookings 24/7.
Related terms
Browse all 142 terms- Lead captureLead capture is the process of collecting a potential customer's contact details and what they need, so a business can follow up and turn interest into a booking or sale.
- Website chat widgetA website chat widget is the small chat window, usually in the corner of a website, that lets visitors ask questions and get help without leaving the page.
- Answering serviceAn answering service handles a business's calls or enquiries when its own staff can't, taking messages and bookings so nothing is missed.
- Appointment booking softwareAppointment booking software lets customers request or schedule appointments with a business online, instead of only by phone.