It combines natural-language understanding with a way to generate helpful responses, so people can type or speak the way they normally would instead of navigating menus.
In a business context, conversational AI is what lets a website widget answer real customer questions and collect the information needed to book them, rather than replying with canned text.
Clerkzo applies conversational AI to one narrow job: understanding what a website visitor is asking, answering it from the business's own content, and collecting the details needed to book them.
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Related terms
Browse all 104 terms- Lead captureLead capture is the process of collecting a potential customer's contact details and what they need, so a business can follow up and turn interest into a booking or sale.
- Website chat widgetA website chat widget is the small chat window, usually in the corner of a website, that lets visitors ask questions and get help without leaving the page.
- Answering serviceAn answering service handles a business's calls or enquiries when its own staff can't, taking messages and bookings so nothing is missed.
- Appointment booking softwareAppointment booking software lets customers request or schedule appointments with a business online, instead of only by phone.