Chat widgets can be staffed by humans (live chat), automated (chatbots), or AI-powered. They're added to a site with a small snippet of code.
The most useful widgets for a small business are the ones that answer questions and capture bookings automatically, so no enquiry is missed when the team is busy or offline.
Clerkzo is a website chat widget that works like an AI receptionist, answering customers and capturing bookings, and it installs with one line of code.
Related guides
Related terms
Browse all 104 terms- Chatbot trainingChatbot training is the process of teaching an AI assistant what it knows and how to answer, and modern tools do it by reading your existing content instead of making you script every reply.
- Live chatLive chat is a chat window on a website that a member of the business's team answers in real time, as opposed to an automated chatbot.
- Embed codeEmbed code is a small snippet of code you paste into your website to add a third-party feature, such as a chat widget, video player, or booking tool, without rebuilding your site.
- FAQ chatbotAn FAQ chatbot is a chat widget that answers a business's frequently asked questions in conversation, instantly, so visitors get the exact answer they need without reading through an FAQ page.