Traditional answering services use human agents to answer phone calls, usually for a monthly retainer or per-call fee. They suit phone-heavy businesses.
An AI answering service does the same job on your website: it answers questions and captures bookings automatically, 24/7, for a flat cost, and covers hours a human team can't.
Clerkzo is an AI answering service for your website. It answers and books customers around the clock and delivers every lead to your inbox.
Related terms
Browse all 142 terms- AI answering serviceAn AI answering service is software that responds to customer enquiries automatically, around the clock, using AI trained on the business's own information rather than a team of human operators.
- After-hours answeringAfter-hours answering is covering customer enquiries that arrive outside business hours, evenings, weekends, and holidays, so those customers get a response instead of moving on to a competitor.
- Virtual receptionistA virtual receptionist is a remote human, often part of a shared team, who answers a business's phone calls and messages on its behalf, typically billed per call or on a monthly retainer.
- Customer self-serviceCustomer self-service is letting customers find answers and complete simple tasks on their own, like checking prices, confirming service areas, or requesting a booking, without needing a staff member to respond.