Some booking software manages the calendar itself; other tools capture the booking request and hand it to the business to confirm, which keeps availability accurate and avoids double-bookings.
For many service businesses, the gap isn't the calendar, it's capturing the request in the first place, especially after hours. That's where a booking chatbot helps.
Clerkzo captures appointment requests on your website 24/7 and emails them to your team, working alongside whatever scheduling software you already use.
Related guides
Related terms
Browse all 104 terms- Online bookingOnline booking is any way a customer arranges an appointment through a website rather than by phone, either by choosing a time slot directly in a calendar or by sending a booking request the business confirms.
- Booking requestA booking request is a customer's proposed appointment, their details plus a preferred time, which the business reviews and confirms, rather than a slot booked directly into the calendar.
- Double-BookingDouble-booking is when two appointments end up assigned to the same time slot, staff member or resource. Occasionally it is deliberate overbooking to absorb expected no-shows, but usually it is an accident caused by two booking channels that do not talk to each other.
- Appointment DepositAn appointment deposit is a partial payment taken when a booking is made, held against the final invoice and usually forfeited if the customer cancels late or fails to attend. It converts a verbal commitment into a financial one.