Modern AI chatbots understand plain language rather than forcing people through rigid menus, and can be trained on a business's own content to answer accurately. They're used for customer support, lead generation, and booking.
For a business website, the most valuable kind of AI chatbot doesn't just chat, it captures the lead or booking. That's the difference between a general chatbot and an AI receptionist.
Clerkzo sits on the receptionist side of that line: it answers from your own pages and ends the conversation with a captured lead or booking request rather than just a chat.
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Related terms
Browse all 104 terms- Conversational AIConversational AI is the technology that lets software understand and respond to human language in a natural way, powering chatbots, voice assistants, and AI receptionists.
- Lead captureLead capture is the process of collecting a potential customer's contact details and what they need, so a business can follow up and turn interest into a booking or sale.
- Website chat widgetA website chat widget is the small chat window, usually in the corner of a website, that lets visitors ask questions and get help without leaving the page.
- Answering serviceAn answering service handles a business's calls or enquiries when its own staff can't, taking messages and bookings so nothing is missed.