There are two common models. Direct booking shows the customer a live calendar and lets them lock in a slot; the business gives up some control but removes every step. Request-then-confirm captures the customer's details and preferred time, and the business confirms it, keeping a human in charge of the calendar.
Which model fits depends on the work. Fixed-length services with predictable availability suit direct booking; jobs that need a human judgment call, quotes, or triage suit booking requests.
Clerkzo adds the request-then-confirm model to any website: it answers the visitor's pre-booking questions, captures the booking request in the same conversation, and hands it to your team to confirm against real availability.
Related guides
Related terms
Browse all 104 terms- Appointment booking softwareAppointment booking software lets customers request or schedule appointments with a business online, instead of only by phone.
- Booking requestA booking request is a customer's proposed appointment, their details plus a preferred time, which the business reviews and confirms, rather than a slot booked directly into the calendar.
- Website chat widgetA website chat widget is the small chat window, usually in the corner of a website, that lets visitors ask questions and get help without leaving the page.
- Chatbot trainingChatbot training is the process of teaching an AI assistant what it knows and how to answer, and modern tools do it by reading your existing content instead of making you script every reply.