Request-then-confirm is how many service businesses prefer to work: it keeps the calendar in the team's control, avoids double-bookings, and lets a human sanity-check each appointment before it's locked in.
The trade-off with direct calendar booking is control versus automation. Direct booking removes a step but hands your calendar to software; booking requests keep a human in the loop while still capturing the customer the moment they're ready.
Clerkzo is built on the request-then-confirm model: it captures the visitor's details and preferred time in the chat and delivers the request to your team instantly, leaving the final say over the calendar with a human.
Related guides
Related terms
Browse all 104 terms- Appointment booking softwareAppointment booking software lets customers request or schedule appointments with a business online, instead of only by phone.
- Online bookingOnline booking is any way a customer arranges an appointment through a website rather than by phone, either by choosing a time slot directly in a calendar or by sending a booking request the business confirms.
- Double-BookingDouble-booking is when two appointments end up assigned to the same time slot, staff member or resource. Occasionally it is deliberate overbooking to absorb expected no-shows, but usually it is an accident caused by two booking channels that do not talk to each other.
- Appointment DepositAn appointment deposit is a partial payment taken when a booking is made, held against the final invoice and usually forfeited if the customer cancels late or fails to attend. It converts a verbal commitment into a financial one.