For AI chatbots, the knowledge base is what separates a useful assistant from a generic one. A bot with no knowledge base can only produce vague, could-be-anyone answers; a bot with a well-maintained knowledge base answers with the business's own services, prices, and policies.
A good chatbot knowledge base is built from two sources: the business's website, gathered automatically, and uploaded documents covering what the website doesn't say, like internal price lists or detailed policies.
Clerkzo builds its knowledge base by crawling your website, and lets you add documents (PDF, Word, spreadsheets, and more) that the agent also answers from. Retrain any time your content changes.
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Related terms
Browse all 104 terms- Knowledge SourceA knowledge source is any body of content a chatbot uses to answer questions, such as your website pages, product descriptions, policy documents or a list of frequently asked questions.
- Retrieval-augmented generation (RAG)Retrieval-augmented generation (RAG) is an AI technique where, before answering, the system retrieves the most relevant passages from a trusted knowledge base and generates its answer from those passages rather than from its general training memory.
- Prompt injectionPrompt injection is an attack where a user types instructions to an AI system, like "ignore your previous instructions," attempting to trick it into abandoning its rules and behaving outside its intended job.
- Customer self-serviceCustomer self-service is letting customers find answers and complete simple tasks on their own, like checking prices, confirming service areas, or requesting a booking, without needing a staff member to respond.