For a business chatbot, the risk is reputational: an unguarded bot can be talked into writing essays, roleplaying as something else, or making claims the business never made, all under the business's name on the business's website.
Defenses include hard-scoping the bot to one job, treating user text as questions rather than instructions, refusing role changes and "developer mode" requests, and only answering from the business's own content so there is nothing off-topic to leak.
Every Clerkzo agent ships with these defenses built in: it is locked to being your chat widget, treats manipulation attempts as noise, and stays on your business no matter what a visitor types.
Related guides
Related terms
Browse all 104 terms- System promptA system prompt is the set of instructions supplied to a language model ahead of a conversation, defining its role, scope, tone and rules. It is not visible to the end user but shapes every response the model produces.
- Customer self-serviceCustomer self-service is letting customers find answers and complete simple tasks on their own, like checking prices, confirming service areas, or requesting a booking, without needing a staff member to respond.
- After-hours answeringAfter-hours answering is covering customer enquiries that arrive outside business hours, evenings, weekends, and holidays, so those customers get a response instead of moving on to a competitor.
- Chat LauncherA chat launcher is the small, persistent button on a website, usually in a bottom corner, that a visitor clicks or taps to open the chat window. It is the entry point to the whole conversation.