A well-designed handoff doesn't just give up. It collects the visitor's name and contact details first, so the human who follows up has everything they need, then flags the enquiry as a priority.
Handoff matters because no AI should pretend to know everything. The honest move, saying 'let me connect you with the team', keeps trust intact and turns a hard question into a captured lead.
Clerkzo includes human handoff on every plan: the assistant collects the visitor's details, creates a priority lead badged as a handoff, and notifies you instantly.
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Related terms
Browse all 104 terms- Chatbot trainingChatbot training is the process of teaching an AI assistant what it knows and how to answer, and modern tools do it by reading your existing content instead of making you script every reply.
- Speed to leadSpeed to lead is how quickly a business responds to a new enquiry, and it's one of the strongest predictors of whether that enquiry becomes a customer.
- Virtual receptionistA virtual receptionist is a remote human, often part of a shared team, who answers a business's phone calls and messages on its behalf, typically billed per call or on a monthly retainer.
- Live chatLive chat is a chat window on a website that a member of the business's team answers in real time, as opposed to an automated chatbot.