CCPA applies to businesses that meet certain thresholds around revenue or the volume of California residents' data they handle. If it applies to you, you need a privacy notice that describes the categories of personal information you collect and why, a way for people to submit requests to access or delete their data, and a process for responding to those requests within the required timeframe. You also cannot treat someone worse for exercising these rights.
The idea that trips businesses up is selling or sharing data. Under CCPA these terms are broader than a cash transaction and can cover passing personal information to advertising partners. If you do that, you need a clear opt-out mechanism. If you do not, say so plainly in your privacy notice.
Any website form or chat widget that collects a name and an email is collecting personal information under CCPA, so it belongs in your privacy notice alongside everything else. Clerkzo keeps captured leads in a single inbox rather than scattered across tools, which makes access and deletion requests straightforward to action, and you decide exactly which fields the widget asks for.
Related guides
Related terms
Browse all 104 terms- HIPAAHIPAA (the Health Insurance Portability and Accountability Act) is a US law that protects health information that can be linked to a specific person. It applies to healthcare providers, health plans, and the vendors that work with them.
- SOC 2SOC 2 is an independent examination of how a company protects customer data. An accredited auditor checks the company's controls against criteria that cover security, availability, processing integrity, confidentiality and privacy.
- Personally Identifiable Information (PII)Personally identifiable information (PII) is any data that can identify a specific individual on its own or when combined with other information — names, email addresses, phone numbers, account identifiers and more.
- Data RetentionData retention is the policy and practice of deciding how long you keep each type of data before deleting it, based on how long you actually need it and what the law requires or permits.